HomeNoticed a couple weeks ago while walking a customer through the reporting functions of the Cymphonix DC10 was throwing a Java Exception while adding a user to a report filter while logged in as a non-admin user account. I updated the firmware to the newest, 8.3.6, but the problem persisted. I tested this functionality on a DC30 and I had the same results.
I spoke with Cymphonix support and they did their own testing and confirmed this to be a bug with the Firmware. Cymphonix support was very helpful in determining this was a bug, however they were unable to get a firm release date for a fix to this problem from the engineers. Bugs happen. It’s just a part of the industry we’re in – which is fine, but in my situation I needed to give my customer a firm timeline for this to be fixed, and so far nothing was known.
They suggested I setup broadcast emails for these reports. This is fine temporarily but not long term. The only problem with this was that for 2 weeks I haven’t been able to send broadcast reports. I tested, made sure my smtp server was correct and relaying – it was. What gives? Turns out broadcast reports get relayed through Cymphonix HQ servers – not my smtp server for some proprietary reason. Their server had been down for a couple weeks and they had just realized it that morning. Ironic. Now its working.
I spoke with my sales manager, and we had a call with someone that i can only imagine is some sort of Quality Control manager about the bug I found and frankly they agreed. They got engineering on the line and they are working on getting this thing fixed asap. Lets see how long it takes!
