I spoke with Cymphonix support and they did their own testing and confirmed this to be a bug with the Firmware. Cymphonix support was very helpful in determining this was a bug, however they were unable to get a firm release date for a fix to this problem from the engineers. Bugs happen.  It’s just a part of the industry we’re in – which is fine, but in my situation I needed to give my customer a firm timeline for this to be fixed, and so far nothing was known.

They suggested I setup broadcast emails for these reports.  This is fine temporarily but not long term.  The only problem with this was that for 2 weeks I haven’t been able to send broadcast reports.  I tested, made sure my smtp server was correct and relaying – it was.  What gives?  Turns out broadcast reports get relayed through Cymphonix HQ servers – not my smtp server for some proprietary reason.  Their server had been down for a couple weeks and they had just realized it that morning.  Ironic.  Now its working.

I spoke with my sales manager, and we had a call with someone that i can only imagine is some sort of Quality Control manager about the bug I found and frankly they agreed.  They got engineering on the line and they are working on getting this thing fixed asap. Lets see how long it takes!